Choose plan that works best for you, feel free to contact us.
FROM
$19.00
1 User
Tech360 Advanced
One (1) PC or Mac®, one (1) smartphone, one (1) tablet
Peripheral devices
Mobile App-Contact professionals, optimize Services, Run device diagnostic testing, and Schedule Tech Meetings
Advisory analysis of available features of cyber security
Software configuration functionality and "how to" mentoring, and more.
$19.00 /mo.
$0.00
$19.00 /mo.
FROM
$28.00
1 User
Tech360 Premium Plus
Comprehensive 24/7 remote IT support for your PC with fully featured, cloud data backup services.
Supports all Tech 360 Advanced for PC features, plus:
Periodic Computer Tune-Ups
Fully automated and consistent backup of PC data
Unlimited online storage
Incorporates sharing and collaboration for projects and more
$28.00 /mo.
$0.00
$28.00 /mo.
FROM
$30.00
Up to 5 Users
Tech360 Small Office
Includes 5 Computers (PCs &/or Macs), up to 5 Tablets, & Up to 5 Smartphones
Each "Seat" registers a PC or Mac for 1 user; plus 1 smartphone and 1 tablet for that user
Peripheral devices
Mobile App-Contact professionals, optimize Services, Run device diagnostic testing and Schedule Tech Meetings
Advisory analysis of available features of cyber security
Software configuration functionality and "how to" mentoring, and more.
$30.00 /mo.
$0.00
$30.00 /mo.
AT&T Tech360 PRODUCTS
Choose the right plan for your business need
Top Features
Price
AT&T Tech360
Advanced
Starting at (tax excl.)
$19 /month
AT&T Tech360
Premium PLUS
Starting at (tax excl.)
$28 /month
AT&T Tech360
Small Office
Starting at (tax excl.)
$30 /month
General Support
Self-scheduling: customer portal & mobile app
Support via phone, chat, email, mobile app
Access to remote technicians – 24/7/365
Next available, remote technical assistance
Request on-site technician visit
Computer(s), smartphone(s) and tablet(s)
1 PC or 1 Mac, 1 tablet & 1 smartphone
Up to 5 Users/Seats: up to 5 computers (PC/Mac), up to 5 smartphones, and up to 5 tablets
Tech360 mobile app: Android & iOS
Tech360 PC diagnostic tool
unlimited
unlimited
$149 per hour
unlimited
unlimited
$149 per hour
unlimited
unlimited
$149 per hour
Technical Support
PC Tune-Up ($139.95 if purchased separately)
PC/Mac evaluation & recommendations
Consultative review of cybersecurity features
Internet transport issue triage
New Mac setup, data migration, basic training
Office hub peripherals and IoT device support
Periodic PC performance tune-ups
Spyware/virus removal
Wireless network set up
Hardware
Operating systems
Software applications
Software installation/removal/training
Standard software “how to” training
IP support: configure internal & external IPs on supported devices; install update, configure firewalls
performed during first remote service appointment
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Data Protection (BACKUP AND GO PREMIUM)
Unlimited remote PC/Mac® data storage
“Set & Forget” automatic and continuous backup with 6 month file retention and restoration
Mobile access to backed up data via web link and Backup and Go mobile app
Sharing, commenting and collaboration with team members via web link and email
Email, print & fax from project workspace
optional add-on
optional add-on
Please note:
- Each “User” or Seat allows registration of 1 PC or Mac for 1 user; additionally, 1 smartphone and 1 tablet is supported with each registered computer for that user
- AT&T Tech360 “My Account” customer portal can be found at: https://tech360.att.com
- Rates shown are per User-Seat/per month and do not include applicable taxes - External IPs must be supplied by Internet provider
- Minimum service ticket time of one hour for on-site visit; begins upon servicing. Agreed upon by technician and customer
- Peripherals (printers, digital cameras and videos, iPods, etc.) must connect to a computer via Bluetooth or USB cord.
Phone support provided if connection not available
It would be like having a professional IT department of your own or a help desk-without administrative costs. Tech 360 is a live, 24/7, U.S.-based, virtual tech support solution that provides direct service over the Internet through a highly secure online delivery platform.
Just choose a membership that matches your requirements needs. We focus on providing our virtual IT service in single-seat and multi-seat online services * to deliver value to customers. Our technology can be your main IT resource, or a backup to an existing IT resource when hourly and weekend assistance is needed.
Take into consideration on:
• Free client support to IT issues and requirements by U.S.-based, IT-certified specialists;
• Computer assistance, mobile support, laptop support, IoT apps
• A far more cost-effective alternative than the depot facilities
• The help that expands with your organization-where it brings you to market.
* Each remote IT Subscription seat allows 1 PC or Mac to be registered for 1 user; in addition, 1 smartphone and 1 tablet are supported for each user's registered computer, along with infinite peripheral devices and IoT device assistance for your office;
Using desktop sharing technology we access your computer remotely, securely, with your authorization. Using a highly secure online delivery platform we can provide direct service over the Internet.
• We help you concentrate on what you are doing best, which will help you improve productivity. Most small and medium-sized business owners and their main staff are spending time addressing technological issues, attempting to solve computer bugs, or setting up peripherals. You can leave all of that behind with AT&T Tech 360—we'll take care of it for you.
• Count on us for live, 24/7, remote, U.S.-based IT assistance that's appropriate for your business now and growing. Our subscription-based packages offer flexible solutions depending on the number of devices or users you are using.
• To rely on Tech 360 is like having your own IT department, which often leads to both time and cost savings. Plus when you need us, we offer various services: on weekends and holidays, at 2 in the morning ... practically pretty much any time.
• Secure your sensitive corporate data with Automated Data Backup solutions providing automatic and unrestricted data backup to a remote online storage service from your computer. Your essential files are backed up and made accessible from a web-connected mobile device for viewing or access. Just think of the peace of mind that you will gain, knowing that you have sustainability of the business.
Roughly everything that you would ever need, Technology-wise. Help with your connected peripheral devices, online information backup, and more. Tech 360 can help, from troubleshooting and fixing tech problems to systems training. Enjoy exploring our programs and seeing what we can do for you.
Here are just a few examples:
• Find, secure, and delete viruses, then install and configure applications for the anti-virus.
• Avoid pop-ups, secure and delete malicious programs, and install antivirus software apps.
• Optimize and speed up the PC and improve performance.
• Correct issues with the email and apps.
• Support and repair printers, scanners, digital cameras, and other issues with peripheral equipment.
• Repair error messages, frozen computers, etc.
• Create set and forget maintenance schedules, and update patches for Windows.
• Provide training for computer software, tablet, and smartphones
• Optimize WIFI networks (including security) for small office and home office.
• Data transfer from Windows, or Mac.
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